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Shipping & Returns

Shipping Policy

Welcome to M Smart Store! We are committed to delivering your orders promptly and efficiently. Please review our shipping policy below for information on processing times, shipping methods, and delivery expectations.

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1. Order Processing Time

  • Orders are processed within 1-2 business days of receipt, excluding weekends and holidays.

  • Orders placed after 2:00 PM EST will be processed the next business day.

 

2. Shipping Methods and Rates

  • We offer a variety of shipping options to meet your needs:

  •   Standard Shipping: Typically 5-7 business days. Shipping rates are calculated based on order weight and delivery location.

  •   Expedited Shipping: Typically 2-3 business days. Rates vary based on order weight and delivery location.

  •   Overnight Shipping: Next business day delivery. Rates are based on order weight and delivery location.

  • Shipping costs will be calculated at checkout based on the shipping method selected and the delivery address.

 

3. Free Shipping

  • We offer free standard shipping on orders over $50 within the continental U.S.

  • Free shipping promotions are applied automatically at checkout.

 

4. Shipping to P.O. Boxes and APO/FPO Addresses

  • We ship to P.O. Boxes, APO, and FPO addresses via USPS. Please select the appropriate shipping method at checkout.

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5. International Shipping

  • We offer international shipping to select countries. Shipping rates and delivery times vary based on destination.

  • Please note that customs duties and taxes are the responsibility of the customer and are not included in the shipping cost.

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6. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.

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7. Delivery Issues

  • If you experience any issues with your delivery, such as a delayed or missing package, please contact our customer service team at [support@msmartstore.in]. We will work with the carrier to resolve the issue as quickly as possible.

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8. Address Accuracy

  • Please ensure that your shipping address is accurate and complete. M Smart Store is not responsible for lost or delayed shipments due to incorrect or incomplete address information provided by the customer.

 

9. Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Return Policy](#) page.

 

10. Contact Us

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Thank you for shopping with M Smart Store! We appreciate your business and look forward to serving you.

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Return & Exchange Policy

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At M Smart Store, we are dedicated to ensuring that your shopping experience is enjoyable and hassle-free. Please review our return policy below to understand the process for returning damaged items.

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Return Eligibility

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1. Damaged Items:

  •    We accept returns exclusively for products that are damaged upon arrival. This includes breakage, scratches, or other forms of physical damage.

  •    To be eligible for a return, you must provide 360-degree video proof of the damage at the time of opening the parcel. This video must clearly show the damaged item and the condition of the packaging from all angles.

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    2. Non-Eligible Returns:

  •    Returns for quality or color issues are not accepted. Please review product details and images on our site before making a purchase.

  • Damages beyond breakage or scratches, and any other issues not related to the physical condition of the item, do not qualify for a return.​

  •  Please ensure you review product details, images, and specifications on our site to avoid any misunderstandings.

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     Return Request Process

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    1. Time Frame:

  •    You must request a return within 7 days of receiving your order. Returns requested outside this period will not be accepted.

    • 2. Submission Requirements:

  •    Contact our customer service team with your order number and 360-degree video proof of the damage.

  •    The video proof must be submitted at the time of your return request and should clearly show the item’s damage and the condition of the packaging from all angles.

    • 3. Processing Returns:

  •    No returns will be processed without 360-degree video proof of the damage. This is necessary for us to verify and address the issue accurately.

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    Return Shipping and Refunds

     

    1. Return Shipping:

  •    If your return is approved, M Smart Store will provide instructions for returning the damaged item. We will cover the return shipping cost for damaged products.

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    2. Refunds:​

  • Once we receive and inspect the returned item, a refund will be processed to the original payment method.

  • Please allow up to 5-7 business days for the refund to be reflected in your account. Processing times may vary depending on your payment provider.

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    Additional Information

    ​​Item Condition:

  • Returned items must be in their original packaging and condition. We reserve the right to deny a return if the item shows signs of misuse or if the video proof does not match the returned product.

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    Contact Us:

    For any questions or to initiate a return, please contact our customer service team at [Support@msmartstore.in]. We are here to assist you and ensure your satisfaction with our products.

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    Thank you for choosing M Smart Store. Your satisfaction is our priority!

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